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Privacy Policy

1. Introduction

Maybach Oil & Gas respects your privacy and is committed to protecting personal information collected through our website, enquiry forms, business communications and service interactions. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you interact with us as a website visitor, customer, supplier, transporter, service provider, business partner or prospective client. This policy applies to our petroleum products and related services, including enquiries relating to diesel, petrol, LPG, lubricants, bitumen, illuminating paraffin, fuel logistics, procurement and supply.

2. Information We Collect

We may collect the following information:

Personal and contact information

  • name and surname;
  • company name;
  • job title;
  • email address;
  • telephone number;
  • physical address;
  • billing or delivery address.

Business and transaction information

  • product enquiries;
  • order details;
  • quotation requests;
  • delivery requirements;
  • payment references;
  • customer or supplier documentation;
  • correspondence relating to fuel supply, procurement, logistics or delivery.

Compliance and verification information
Where required for legitimate business, risk, regulatory or compliance purposes, we may request company registration documents, VAT details, tax compliance information, proof of address, authorised representative details, supplier documents, transporter information, delivery authorisations or other business documentation.’

Website and technical information

When you visit our website, we may collect technical information such as:

  • IP address;
  • browser type;
  • device information;
  • pages visited;
  • date and time of visit;
  • referral source;
  • cookies and analytics information.

3. How We Use Your Information

We use personal and business information for purposes including:

  • responding to enquiries;
  • preparing quotations;
  • processing customer or supplier applications;
  • managing orders and deliveries;
  • communicating about petroleum products and services;
  • verifying customer, supplier, transporter or service-provider details;
  • managing invoices, payments and account queries;
  • complying with legal, tax, customs, regulatory and audit requirements;
  • improving our website and customer experience;
  • maintaining security and preventing fraud;
  • sending relevant business communications where permitted.

4. Lawful Basis for Processing

We process personal information where:

  • you have provided consent;
  • it is necessary to respond to your enquiry or provide a requested service;
  • it is necessary for contractual or pre-contractual steps;
  • it is required by law or regulation;
  • it is necessary for legitimate business interests, such as customer service, supplier verification, fraud prevention, logistics coordination, safety, record-keeping and business administration.

5. Sharing of Information

We may share information with authorised third parties where necessary, including:

  • employees and authorised representatives;
  • suppliers and petroleum product providers;
  • transporters and logistics partners;
  • clearing agents, where applicable;
  • financial and accounting service providers;
  • IT and website service providers;
  • legal, tax, audit or compliance advisers;
  • regulators, government authorities, law enforcement or courts where required by law.
  • We do not sell personal information to third parties.

6. Petroleum Industry and Delivery-Related Information

Due to the nature of fuel supply and logistics, we may need to share limited information with logistics, delivery, depot, clearing, compliance or service partners. This may include customer name, delivery address, contact person, product type, order quantity, delivery instructions and related documents.

This information is used only for legitimate operational purposes connected to quotation, order processing, delivery, invoicing, compliance, safety and record-keeping.

7. Security of Information

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include access controls, password protection, secure storage, staff confidentiality, document management controls, system monitoring and restricted access to sensitive records.

No online system is completely secure, and users are responsible for ensuring that information submitted to us is accurate and transmitted through appropriate channels.

8. Retention of Information

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including business administration, legal compliance, tax records, audit requirements, customer support, dispute resolution and contractual obligations.

Where information is no longer required, we will delete, destroy, de-identify or securely archive it where appropriate.

9. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve functionality, understand visitor behaviour, measure website performance and support marketing or communication activities.

More information is available in our Cookie Policy.

10. Your Rights

Subject to applicable law, you may request to:

  • access your personal information;
  • correct inaccurate personal information;
  • object to certain processing;
  • request deletion of personal information where legally permitted;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the relevant regulator.

To exercise these rights, contact us at:
Email: [Insert Privacy Email Address]

11. Third-Party Websites

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy
practices, security or content of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on our website with a revised
effective date.

13. Contact Us

For privacy-related enquiries, contact:

Maybach Oil & Gas
Email: info@maybachoilandgas.co.za
Address: 1 Plankie St, West Acres, Mbombela, 1200